Get in Touch

What happens after you send this

Messages go to a real person, not a ticket queue. WaxEngine is run by a card seller who uses the product on his own store every day, so questions about pricing behaviour, eBay quirks, or why a card scanned the way it did get answered by someone who has hit the same thing. Expect a reply within one business day, usually sooner.

If you are reporting something broken, the fastest path is to include the card or listing it happened on, what you expected, and what you got instead. Screenshots help more than descriptions. If it involves a published listing, the eBay item number lets us trace the exact API call that ran.

You may not need to write at all

• The FAQ covers billing, scan quotas, currency, cancelling, and how accurate identification is.
• Getting started walks through account setup, onboarding, and connecting your eBay account.
• Report a bug lists exactly what to include so a fix does not need a second round of questions.
• Pricing has the plan, the trial terms, and what happens when you pass your monthly scan quota.

Partnership and press

Pick "Partnership / Business" above for integration proposals, affiliate questions, bulk or shop-level pricing, or anything involving another platform. Those go to the same inbox and are read directly.